Customer Journey Map
What you can do with the tool:
• Establish a common understanding in the team about the experiences of customers with a company, product or service.
• "Moments of misery that affect the customer experience.
• Get a good understanding of all the customer's touchpoints.
• Close issues and gaps in customer interaction and realize a unique experience.
• Create a new and improved customer experience.
• Develop new products and services in a customer-oriented manner.