Customer Journey Map

What you can do with the tool:
•    Establish a common understanding in the team about the experiences of customers with a company,           product or service.
•    "Moments of misery that affect the customer experience.
•    Get a good understanding of all the customer's touchpoints.
•    Close issues and gaps in customer interaction and realize a unique experience.
•    Create a new and improved customer experience.
•    Develop new products and services in a customer-oriented manner. 

Design Thinking Handbuch
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